fezbd Privacy Policy
Your privacy matters to fezbd. This Privacy Policy explains in plain terms what personal information we collect when you use the fezbd platform, why we collect it, how we use and protect it, and what rights you have in relation to your data. We encourage all fezbd players to read this policy before registering an account.
SSL Encryption
All data exchanged between your device and the fezbd platform is protected by industry-standard SSL (Secure Sockets Layer) encryption. This ensures your personal and financial information cannot be intercepted in transit.
Secure Data Storage
fezbd stores player data on secured servers with access controls, firewalls, and regular security audits. Access to personal data is restricted to authorised personnel who require it for legitimate operational purposes.
No Third-Party Marketing Sales
fezbd does not sell your personal data to advertisers, data brokers, or marketing companies. Data shared with third parties is limited to operational partners — payment processors, game providers, and fraud prevention services — under strict data processing agreements.
Information We Collect
fezbd collects personal information through your account registration, ongoing use of the platform, and your communications with our support team. The categories of information we collect are described below.
1.1 Information You Provide Directly
When you register a fezbd account or update your profile, you provide information that we collect and store. This includes:
- Identity Information: Your full name, date of birth, and gender as provided during registration.
- Contact Information: Your mobile phone number and email address.
- Verification Documents: Copies of your National Identity Document (NID), passport, or other government-issued photo identification submitted during account verification.
- Payment Information: Your bKash, Nagad, Rocket, or Upay mobile wallet number; bank account details where bank transfer is used; and card details where Visa or Mastercard is used. Card data is processed through secure payment gateways and is not stored in full on fezbd servers.
- Account Preferences: Your chosen username, password (stored in hashed form — never in plain text), language preference, and responsible gaming settings including deposit limits and session time preferences.
- Support Communications: The content of any message you send to the fezbd support team via email at [email protected], including any attachments you provide.
1.2 Information Collected Automatically
When you access and use the fezbd platform, certain technical information is collected automatically by our systems:
- Device Information: Device type, operating system, browser type and version, screen resolution, and device identifiers.
- Network Information: IP address, approximate geographic location derived from IP address, and internet service provider.
- Session Data: Login timestamps, session duration, pages visited, features used, games played, bets placed, and navigation paths within the platform.
- Transaction Data: A complete log of all deposits, withdrawals, bets, game rounds, and bonus activity associated with your account.
- Cookie Data: Information stored in cookies and similar tracking technologies as described in Section 4 of this policy.
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, NID / passport copy | Provided by player during registration or verification |
| Contact Data | Mobile number, email address | Provided by player during registration |
| Financial Data | bKash / Nagad number, bank account details | Provided by player in the cashier section |
| Technical Data | IP address, device type, browser, OS | Collected automatically on platform access |
| Usage Data | Games played, bets placed, session duration, pages visited | Collected automatically during platform use |
| Cookie Data | Session tokens, preference cookies, analytics identifiers | Collected automatically via browser cookies |
| Communications Data | Support emails, chat transcripts, feedback submissions | Provided by player in support interactions |
How We Use Your Information
fezbd uses the personal information we collect for specific, legitimate purposes directly related to the operation of the platform and the delivery of services to you as a player. We do not use your data for purposes beyond those listed below without seeking your consent where required.
2.1 Core Platform Operations
- Account Management: Creating, maintaining, and securing your fezbd player account, including processing login requests and managing account preferences.
- Identity Verification: Confirming that you meet the minimum age requirement of 18 years and verifying that the identity information you provided is accurate, as required for responsible gaming compliance and fraud prevention.
- Transaction Processing: Processing deposits and withdrawal requests through your chosen payment method, including bKash, Nagad, Rocket, Upay, and bank transfer channels.
- Gameplay & Betting: Operating your game sessions, recording bet results, calculating and crediting winnings, and maintaining an accurate account balance.
- Bonus Administration: Tracking bonus claims, monitoring wagering requirement progress, and applying or expiring bonuses in accordance with fezbd promotional terms.
2.2 Legal & Compliance Obligations
- Anti-Money Laundering (AML): Monitoring transaction patterns for signs of money laundering or financial crime and reporting suspicious activity as required.
- Fraud Prevention: Detecting and investigating potential fraud, chargebacks, multiple account activity, and abuse of the platform or its promotional offers.
- Responsible Gaming: Using session data and gameplay patterns to identify players who may be showing signs of problem gambling, and contacting such players with responsible gaming information or support resources.
- Legal Requests: Responding to lawful requests from competent authorities, including law enforcement, financial regulators, and courts, where fezbd is required to disclose player information.
2.3 Platform Improvement & Communications
- Product Improvement: Analysing aggregated usage data to identify popular features, detect technical issues, and improve the overall fezbd player experience.
- Customer Support: Using your account and transaction history to resolve support queries, disputes, and complaints efficiently.
- Service Notifications: Sending you transactional communications related to your account — including deposit confirmations, withdrawal updates, verification requests, and security alerts — via email or SMS to your registered contact details.
- Promotional Communications: Sending you information about fezbd offers, bonuses, and new features where you have consented to receive such communications. You may withdraw this consent at any time by contacting [email protected].
Data Sharing & Third Parties
fezbd shares player data with a limited set of trusted third-party service providers and operational partners where doing so is necessary to deliver the services you use. We do not sell your data. All third-party data sharing is governed by written data processing agreements that require those parties to protect your information to the same standard we apply.
3.1 Categories of Third Parties We Share Data With
- Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, we share the transaction details necessary to process that payment with the relevant payment service provider. These providers operate under their own privacy and security standards.
- Game Content Providers: Live dealer games, slots, and other games on fezbd are delivered by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a session token and anonymous player identifier to authenticate and log your game sessions. They do not receive your full name, NID, or payment details.
- Identity Verification Services: fezbd may use third-party KYC (Know Your Customer) and AML compliance services to verify the identity documents you submit. These services process your identity data under contractual confidentiality obligations.
- Fraud Prevention & Security: fezbd uses third-party fraud detection tools that analyse IP addresses, device fingerprints, and behavioural patterns to identify suspicious activity. These tools process technical data only and do not receive your full identity or financial details beyond what is necessary for risk scoring.
- Analytics Providers: Aggregated, anonymised platform usage data may be processed by analytics service providers to help fezbd understand player behaviour patterns and improve the platform. This data does not identify individual players.
- Legal Authorities: fezbd will disclose personal data to law enforcement agencies, financial intelligence units, or courts where required to do so by applicable law or in response to a valid legal process.
3.2 International Data Transfers
Some of fezbd's third-party service providers may be located outside Bangladesh. Where personal data is transferred internationally, fezbd ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent mechanisms — to maintain the protection of your data to a standard consistent with this Privacy Policy.
Data Processing Agreements
Every third party that processes fezbd player data on our behalf is required to sign a data processing agreement that restricts how they may use that data and requires them to maintain appropriate security standards.
No Data Sales
fezbd strictly prohibits the sale, rental, or commercial exchange of player personal data with marketing companies, data brokers, or any entity seeking to use the data for purposes unrelated to fezbd platform operations.
Minimal Disclosure Principle
fezbd applies a data minimisation approach to all third-party sharing. Only the specific data fields required for the third party to perform their defined function are shared — no more, no less.
Data Security & Retention
fezbd takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse.
5.1 Security Measures
- SSL Encryption: All data transmitted between your browser or device and the fezbd platform is encrypted using SSL/TLS technology.
- Password Hashing: Account passwords are stored using a one-way cryptographic hash function. fezbd employees cannot view your password in plain text and will never ask you for it.
- Access Controls: Access to personal data within fezbd's internal systems is restricted on a need-to-know basis. Staff who do not require access to player data as part of their role are not granted it.
- Penetration Testing & Audits: fezbd conducts periodic security reviews of its platform and data systems to identify and remediate potential vulnerabilities.
- Two-Factor Authentication: fezbd strongly recommends that all players enable two-factor authentication (2FA) on their accounts to provide an additional layer of protection against unauthorised login.
5.2 Data Retention
fezbd retains personal data for as long as is necessary for the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting obligations. The general retention principles fezbd applies are as follows:
- Active Accounts: Personal data associated with an active fezbd account is retained for the lifetime of the account and for a defined period after account closure.
- Transaction Records: Financial transaction records, including deposits and withdrawals, are retained for a minimum of five years from the date of the transaction in accordance with standard financial record-keeping obligations.
- Verification Documents: Identity and age verification documents are retained for the duration of the account relationship and for a defined period after closure to enable us to respond to any regulatory queries.
- Support Communications: Records of support interactions are retained for a minimum of two years to enable fezbd to reference prior communications when handling follow-up queries or disputes.
- Closed Accounts: When a fezbd account is closed, personal data is not immediately deleted. It is retained for a legally required minimum period and then securely deleted or anonymised.
Your Privacy Rights
As a fezbd player, you have a number of rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting fezbd at [email protected] from your registered email address.
Right of Access
You have the right to request a copy of the personal data fezbd holds about you. We will respond to verified access requests within a reasonable timeframe and provide the data in a clear, readable format.
Right to Rectification
If any personal data fezbd holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly in your profile settings, or contact support for assistance.
Right to Erasure
You may request that fezbd delete your personal data where it is no longer necessary for the purposes for which it was collected. Note that this right is subject to legal retention obligations — fezbd may be required to retain certain data even after a deletion request.
Right to Restrict Processing
You may request that fezbd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where processing is unlawful but you prefer restriction over erasure.
Right to Data Portability
Where fezbd processes your personal data on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where fezbd relies on legitimate interests as the legal basis. You also have an absolute right to object to the use of your data for direct marketing purposes, which we will honour immediately.
To exercise any of the above rights, send a written request to [email protected] from the email address registered to your fezbd account. Include your full name, registered username, and a clear description of the right you wish to exercise. fezbd may need to verify your identity before processing your request. We will respond within 30 days of receiving a complete and verified request.
Children & Underage Access
The fezbd platform is strictly intended for adults aged 18 and above. fezbd does not knowingly collect personal data from individuals under the age of 18.
fezbd applies age verification checks during the account registration process and during subsequent identity verification procedures. Any account found to belong to a person under the age of 18 will be immediately suspended, all funds will be reviewed, and the matter will be handled in accordance with applicable legal requirements and fezbd's responsible gaming obligations.
If you are a parent or guardian and believe that a minor in your care has registered a fezbd account or submitted personal information to the platform, please contact us immediately at [email protected]. fezbd will take prompt action to investigate and, where confirmed, to close the account and delete the associated personal data to the extent permitted by law.
Policy Updates & Contact
fezbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. We will notify registered players of material changes via their registered email address.
When we update this Privacy Policy, we will revise the "Effective" date shown at the top of this page. We encourage you to review this policy periodically to stay informed about how fezbd handles your personal data. If you continue to use the fezbd platform after an updated Privacy Policy has been posted and notified, your continued use constitutes acceptance of the revised policy.
If the changes we make are material — meaning they significantly affect the way we use your data or the rights available to you — we will provide more prominent notice, which may include a notification banner on the fezbd platform or a dedicated email communication to all active players, in addition to the standard email notification to your registered address.
Contact Us About Privacy
If you have any question, concern, or complaint about the way fezbd handles your personal data, or if you wish to exercise any of the privacy rights described in Section 6, please contact the fezbd privacy team using the details below. fezbd takes all privacy queries seriously and will respond within 30 days of receiving a complete written request.
Email: [email protected]
Subject line: "Privacy Query – [Your Registered Username]"
Please send all privacy-related correspondence from the email address registered to your fezbd account to help us verify your identity efficiently.
fezbd is committed to resolving all privacy concerns directly with players. If you are not satisfied with fezbd's response to your privacy query, you may have the right to escalate your concern to a relevant data protection or consumer protection authority in your jurisdiction.
Your Data, Your Trust
fezbd is built on a foundation of player trust. If you have a question about your privacy or account security, our support team is here to help. You can also explore our full Terms & Conditions or visit the FAQ for quick answers.