Responsible Gaming at fezbd
fezbd believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal hardship. We provide a full suite of player protection tools, practical guidance, and direct support access to help every fezbd player stay in control of their gaming activity at all times.
Player-First Approach
fezbd puts player wellbeing at the core of its platform design. Our responsible gaming tools are built into the account system — they are not an afterthought, but a fundamental part of the fezbd experience.
Player-Controlled Limits
Every fezbd player has the ability to set their own deposit limits, session time alerts, and wagering caps directly from within their account. These controls are easy to activate and can be made more restrictive immediately.
Dedicated Support
The fezbd responsible gaming support team is reachable at [email protected]. Whether you need to set a limit, request a time-out, or activate full self-exclusion, our team will process your request promptly and with full confidentiality.
Our Commitment to Safe Play
fezbd is committed to providing a safe, fair, and responsible gaming environment for all players across Bangladesh. We recognise that a small proportion of people who gamble may develop difficulties, and we take our obligations to those players seriously.
Gambling on the fezbd platform should always be treated as a form of entertainment — similar to watching a cricket match or going to the cinema. It carries a cost, and that cost should always be one you are comfortable with and can genuinely afford. fezbd is not a way to make money, solve financial problems, or recover previous losses. Players who approach gambling with this mindset are far more likely to have a positive and sustainable experience on the platform.
Our responsible gaming framework covers five key areas: age verification to keep underage individuals off the platform; player-controlled limits to help players manage their spending and time; self-exclusion tools for players who need a break; early warning indicators that allow our team to proactively reach out to players showing signs of distress; and external support signposting for players who need professional help beyond what fezbd can provide directly.
18+ Age Restriction
Access to the fezbd platform is strictly restricted to individuals aged 18 years and above. This is a non-negotiable requirement with no exceptions. fezbd enforces this rule through mandatory age and identity verification on every account.
During the account registration process, players are required to confirm that they are at least 18 years of age. This declaration alone is not sufficient — fezbd also requires players to complete a full Know Your Customer (KYC) identity verification process before any withdrawal can be processed, and in some cases before certain deposit thresholds are reached. This verification process requires players to submit a valid government-issued photo identification document such as a Bangladesh National Identity Card (NID) or passport.
Any account found to belong to a player under the age of 18 will be immediately suspended. All funds held in such an account will be reviewed in line with fezbd's policies and applicable legal obligations. fezbd takes underage gambling extremely seriously and will cooperate fully with any relevant authorities in such cases.
Protecting Minors in Your Household
If you share a device with younger family members, fezbd strongly recommends the following precautions to prevent accidental or deliberate underage access to the platform:
- Log out after every session: Never leave your fezbd account logged in on a shared device. Always click logout when you finish playing.
- Use a strong account password: Choose a password that younger family members cannot guess. Do not write it down in a visible location.
- Enable device parental controls: Most Android and iOS devices have built-in parental control features that can restrict access to gambling websites and apps. Activate these on any device accessible to minors in your household.
- Use filtering software: Install reputable internet filtering software on shared computers to block access to gambling platforms.
- Educate your children: Have an open conversation with young people about the risks of gambling and why it is restricted to adults only.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling has moved beyond healthy entertainment and is beginning to cause harm.
Responsible gaming starts with honest self-awareness. Ask yourself whether any of the following statements have been true for you in the past few weeks or months:
- You spend more money on gambling than you originally intended to.
- You gamble to try to win back money you have previously lost.
- You feel anxious, irritable, or restless when you are not gambling.
- Gambling is occupying a significant amount of your thoughts during the day.
- You have borrowed money or sold possessions to fund gambling.
- You have hidden or lied about your gambling activity to family or friends.
- Gambling is negatively affecting your work, studies, or daily responsibilities.
- You feel a compulsion to keep gambling despite knowing you should stop.
- Gambling is causing arguments or tension with people close to you.
- You continue gambling even when you are losing consistently.
- You feel a strong urge to increase your bet sizes over time.
- You have considered gambling as a way to solve financial difficulties.
If you identified with two or more of the statements above, it may be time to take action. fezbd encourages you to use the player protection tools described in Section 4 of this page, or to contact the fezbd support team directly at [email protected] to discuss your options. There is no shame in seeking help — it is the responsible thing to do.
Player Protection Tools
fezbd provides a range of practical tools that put you in direct control of your gambling activity. These tools are available to all registered players and can be activated by contacting the fezbd support team at [email protected].
Deposit Limits
Set a maximum amount you are permitted to deposit into your fezbd account over a defined period — daily, weekly, or monthly. Once your limit is reached, no further deposits are accepted until the period resets.
Session Time Alerts
Receive a notification when you have been logged in and actively playing for a set amount of time. This helps you stay aware of how long each gaming session lasts and makes it easier to take regular breaks.
Time-Out (Cool-Off)
Take a short break from the fezbd platform for a defined period — 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets.
Self-Exclusion
Request a long-term or permanent exclusion from the fezbd platform. Self-exclusion blocks your account and prevents re-registration for the duration of the exclusion period, offering a firm boundary for players who need it.
Loss Limits
Define a maximum net loss you are willing to accept over a daily, weekly, or monthly period. When your loss limit is reached, further wagering is suspended until the period resets, preventing loss-chasing behaviour.
Activity History
Review a complete history of your deposits, withdrawals, bets, and game sessions at any time. Seeing your actual activity in clear figures can be a powerful reality check and an important responsible gaming tool.
Promotional Opt-Out
Choose to opt out of receiving promotional emails, bonus offers, and marketing communications from fezbd. Players who are managing their gambling activity may find it helpful to remove promotional triggers from their inbox.
Self-Exclusion Options
Self-exclusion is the most comprehensive player protection tool fezbd offers. It allows you to voluntarily block your own access to the platform for a defined period or permanently. fezbd takes self-exclusion requests extremely seriously and processes them without delay.
When a self-exclusion is active on your fezbd account, the following restrictions apply immediately: you cannot log in to your account; you cannot create a new fezbd account to circumvent the exclusion; you will be removed from all promotional mailing lists and bonus communications; and any pending bonuses will be voided. Any funds remaining in your account at the time of exclusion may be requested for withdrawal via the support team.
Available Self-Exclusion Periods
A medium-term break suitable for players who need time away from the platform to reassess their gambling habits.
A longer exclusion period that provides a firm boundary for players dealing with more significant gambling-related concerns.
For players who require an extended period of distance from online gambling to focus on recovery and wellbeing.
A lifelong exclusion from the fezbd platform. This option is irreversible and is recommended for players with a serious gambling problem.
How to Request Self-Exclusion
- Step 1 — Email fezbd Support: Send an email to [email protected] from the email address registered to your fezbd account.
- Step 2 — State Your Request: Clearly state that you wish to self-exclude and specify your preferred exclusion period (6 months, 1 year, 3 years, or permanent).
- Step 3 — Confirmation: The fezbd team will confirm the self-exclusion activation via email. Your account will be blocked immediately upon processing.
- Step 4 — Withdrawal of Remaining Funds: If you have a positive balance at the time of exclusion, state in your email that you wish to withdraw it. The team will guide you through the process.
Deposit & Spending Limits
Setting deposit and spending limits is one of the most effective ways to maintain control over your gambling activity on fezbd. These tools are designed to help you stick to a budget you have decided on in advance, rather than making decisions about spending in the heat of the moment.
fezbd supports the following types of financial limits for all registered players:
- Daily Deposit Limit: A maximum total amount you can deposit into your fezbd account within a rolling 24-hour period. For example, if your daily limit is ৳2,000, no further deposits will be accepted once that amount has been reached during the day.
- Weekly Deposit Limit: A maximum total deposit amount calculated over a rolling 7-day period. This is useful for players who prefer to budget on a weekly basis, such as aligning gambling spend with a weekly income cycle.
- Monthly Deposit Limit: A maximum total deposit amount calculated over a rolling 30-day period. Monthly limits are well suited to players who want to treat gambling as a set line item within a monthly personal budget.
- Loss Limit: A cap on the total amount you can lose (net) over a defined period. This limit prevents sustained losing sessions from escalating beyond a level you have pre-decided is acceptable.
- Wager Limit: A maximum total bet amount over a defined period, independent of whether individual bets win or lose. This limits the overall volume of gambling activity rather than just the net financial outcome.
Important Rules About Limit Changes
fezbd applies the following rules to changes made to existing limits, in line with responsible gaming best practices:
- Reducing a Limit: Any request to make a limit more restrictive — such as lowering your daily deposit cap — takes effect immediately. fezbd will not delay or defer a request to reduce a limit.
- Increasing a Limit: Any request to increase an existing limit, or to remove a limit entirely, is subject to a mandatory 7-day cooling-off period before it takes effect. This delay is deliberately built in to prevent impulsive decisions made during an active gambling session.
- Limits Survive Self-Exclusion: If you reactivate your account after a self-exclusion period, any deposit limits that were active at the time of exclusion will remain in place unless you formally request a change through the above process.
Time-Out & Cool-Off Features
Sometimes all a player needs is a short break — a few days or weeks away from the fezbd platform to reset, refocus, and return to gambling with a clear head. The fezbd time-out feature is designed precisely for this purpose.
A time-out differs from self-exclusion in that it is a short-term, temporary measure rather than a long-term commitment. Time-out periods available on fezbd include:
- 24-Hour Time-Out: A single day away from the platform. Useful after a frustrating session or if you feel you have played more than you intended on a given day.
- 48-Hour Time-Out: A two-day break that provides a weekend-length pause and can help break the habit of daily play.
- 7-Day Time-Out: A full week away from fezbd. This is a good option if you have noticed yourself playing more frequently than you would like, and want to reassess your relationship with the platform.
- 30-Day Time-Out: A month-long break that functions similarly to a short self-exclusion but with a fixed end date built in. After 30 days, account access is automatically restored.
Session Time Alerts
In addition to time-out periods, fezbd offers session time alerts that notify you while you are actively playing. You can set an alert to trigger after a specified number of minutes or hours of continuous activity — for example, after 60 minutes of play. When the alert fires, a notification reminds you of how long you have been playing and encourages you to consider taking a break. These alerts do not close your session automatically, but they provide a timely and visible prompt to pause and reflect.
Taking regular breaks during a gambling session is widely recognised as one of the most effective behaviours for keeping gambling in its proper perspective. fezbd encourages all players to use session alerts and to treat them seriously when they trigger, rather than dismissing them and continuing to play.
Getting Help & Support
If gambling has become a problem for you or someone you care about, reaching out is the most important step you can take. fezbd's support team is available to help you activate any of the protection tools described on this page, and to point you toward further professional resources.
Contact fezbd Support
Send an email to [email protected] from your registered email address. Our team handles all responsible gaming requests — including limit setting, time-outs, and self-exclusion — with urgency and full confidentiality. Please use the subject line: "Responsible Gaming Request".
Talk to Someone You Trust
Speaking openly with a trusted family member or friend about a gambling problem can be a crucial first step. Many people find that verbalising the problem out loud — even once — makes it easier to take concrete action. You do not have to manage this alone.
Seek Professional Guidance
In Bangladesh, mental health professionals and counsellors can provide confidential support for gambling-related difficulties. If gambling is causing significant distress, financial hardship, or relationship problems, speaking to a qualified counsellor is strongly recommended.
Use fezbd's Protection Tools
Do not wait until the problem feels severe. Proactively setting a deposit limit or activating a brief time-out is a sign of strength and good judgement, not weakness. Contact [email protected] today to get any of the tools on this page activated on your account.
Advice for Friends and Family
Problem gambling does not only affect the individual player — it often has a significant impact on close family members and friends as well. If you are concerned that someone in your life may have a gambling problem, the following guidance may help:
- Approach the conversation calmly: Choose a quiet moment to raise your concerns without anger or accusation. Express how their gambling is affecting you and your relationship, rather than making it a personal attack.
- Avoid enabling the behaviour: Do not lend money to cover gambling losses, even if asked urgently. Providing financial cover removes one of the key natural consequences that may otherwise motivate a person to seek help.
- Encourage professional support: Suggest that they speak to a counsellor or mental health professional who has experience with gambling-related issues.
- Contact fezbd on their behalf: If the person has a fezbd account and you believe they should be excluded, you may contact [email protected] with your concern. fezbd will take appropriate action, which may include reaching out to the account holder directly.
- Take care of yourself: Living with someone who has a gambling problem can be stressful and emotionally draining. Make sure you are also seeking support for your own wellbeing.
Play Responsibly. Enjoy fezbd Safely.
Gambling is best enjoyed as entertainment within your means. If you are playing in control and looking for great games, fezbd has cricket betting, live casino, slots, and more. For any responsible gaming query, our team is always available.